While traveling in Europe, I visited a restroom in the Munich airport that used an innovative technology application to improve customer service. Mounted on the restroom wall was an electronic polling device. Users were asked to rate the cleanliness of the restroom by pushing the appropriate smiley button.
Now, I don't know how management is using this information ... but it has the potential of providing feedback quickly ... and labeled with time-of-day.
Maybe more importantly, it's a signal to the housekeeping employees that cleanliness is a high priority for the organization. And, used intelligently, the results can help provide good feedback to housekeeping, telling them when the restroom most likely needs cleaning. If the information is available in real time, it can even provide the ability to dispatch a cleaning crew when a frowney face is selected.
Technology marches on ... into the restroom.
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