Wednesday, September 8, 2010
A "Talk Story" Session on Strategic Planning ...
Hawaii Public Radio ... Business of the Arts, September 5, 2010.
Monday, September 6, 2010
Customer Service
On vacation recently, we were taking a train from Brussels to Paris. The train was delayed for about 40 minutes. While en route, staff came through the train asking passengers if they would like a taxi reserved for them upon arrival ... and handing out forms to request a 20% discount on the price of the ticket.
I wonder why the SNCF - the French train service - can do this ... and airlines can't. Or won't.
I wonder why the SNCF - the French train service - can do this ... and airlines can't. Or won't.
Subscribe to:
Posts (Atom)
